Gambling at Novibet should always be a form of entertainment — never a financial solution or a source of stress. We provide practical tools, clear information, and real support to help every Malaysian player stay in control of their gaming activity.
Control how much you deposit weekly or monthly before you start playing.
Set an alert so you know how long you've been playing in each session.
Use our cool-off or self-exclusion tool if you feel you need time away.
Our support team is available 24/7. You can also contact Talian Kasih 15999.
Every tool, policy, and process described on this page exists because we genuinely believe that player wellbeing matters more than short-term revenue.
Every account on Novibet requires age verification. We enforce a mandatory 21+ requirement and cross-check identity documents during KYC to keep underage individuals off the Platform entirely.
You can set daily, weekly, or monthly deposit limits and loss limits directly through your account. Once set, limits come into effect immediately and cannot be raised without a mandatory cooling-off period.
If you feel gambling is no longer enjoyable or is becoming a problem, you can request a cooling-off period of 24 hours to 30 days, or a longer self-exclusion. Exclusions are enforced immediately.
Set a session time reminder and we'll notify you when you've reached the duration you set. It is easy to lose track of time while playing — this tool helps you stay aware and in control.
Your full transaction and betting history is accessible within your account at any time. Reviewing your activity regularly is one of the most effective ways to maintain healthy gambling habits.
Our customer support team is available around the clock. If you have concerns about your gambling behaviour or a family member's, you can speak to a real support agent at any time via live chat.
Responsible gambling means keeping gaming as a leisure activity — something you do for fun, within limits you have consciously chosen. At Novibet, we encourage every player to approach gambling with the same mindset they would apply to any other form of entertainment: budget for it, enjoy it, and stop when you have reached your limit.
The vast majority of Malaysian players who use Novibet do so without any issues. They enjoy betting on Liga Super Malaysia fixtures, following EPL matches, or playing a few rounds of Baccarat as part of their leisure time. Responsible gambling practices are what make that kind of healthy engagement possible.
However, gambling can become problematic for some people. Problem gambling occurs when a person struggles to control their betting behaviour, and their gambling begins to negatively affect their finances, relationships, mental health, or work life. Recognising the early signs is critical — and it is something Novibet takes very seriously.
Gambling should be: A planned leisure activity — budgeted, time-limited, and fully within your control. If it starts to feel like an obligation or a necessity, that is a signal to take a break and seek support.
We want every player across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam to feel that Novibet is a platform that actively looks out for them — not just when things are going well, but especially when they are not.
All responsible gambling tools on Novibet are available through your account settings and via our live chat support team. You do not need to provide a reason to use any of these tools — they are available on demand, at any time.
Set a maximum deposit amount per day, week, or month. The limit activates immediately. Requests to increase limits require a mandatory 7-day cooling-off period before taking effect, giving you time to reflect on the decision.
Cap the amount you can lose over a set period. Once your loss limit is reached, you will be unable to place further wagers until the period resets. Decreasing a limit takes effect immediately; increasing one takes 7 days.
You choose the session length. When you reach your set duration, a notification reminds you of the time spent and prompts you to consider whether to continue. There is no penalty for continuing — the reminder is purely informational.
Take a short break of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off period, your account is temporarily suspended from wagering activity. You can still withdraw your balance during a cool-off period.
For longer-term breaks, you can request self-exclusion for a defined period (3 months, 6 months, 1 year, or indefinitely). Self-exclusion is enforced immediately. During the exclusion period, the account cannot be reopened regardless of reason.
Setting up any responsible gambling tool on Novibet takes only a few minutes. You can do it yourself through your account, or ask our support team to assist you at any time.
Access the Platform through novibet.casa using your registered credentials.
Navigate to the Responsible Gambling section within your account settings menu.
Choose from deposit limits, loss limits, session reminders, cool-off periods, or self-exclusion.
Follow the on-screen instructions to confirm. Most restrictions take effect immediately upon confirmation.
If you are unable to locate any of these tools or prefer assistance, our live chat support team is available 24/7 and will set them up for you without question or delay.
Important: If you need to self-exclude urgently and cannot access your account, contact our support team directly via live chat. We will action the exclusion immediately without requiring account login.
Problem gambling often develops gradually. The following behaviours may indicate that gambling is becoming harmful. If you recognise several of these in yourself or someone close to you, it is time to reach out for support.
If you recognise these signs: Please use Novibet's self-exclusion tool immediately and consider reaching out to Talian Kasih 15999 or GamCare for confidential professional support.
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use our responsible gambling tools and seek support.
Have you ever spent more money gambling than you planned to in a single session?
Have you ever gambled to recover money you had previously lost?
Has anyone close to you ever expressed concern about your gambling behaviour?
Have you ever felt anxious, irritable, or restless when you were unable to gamble?
Have you ever missed work, social events, or family obligations because of gambling?
Have you ever borrowed money or used savings intended for other purposes to fund gambling?
Have you ever tried to cut back on gambling but found yourself unable to do so?
Do you find yourself thinking about gambling frequently even when not actively playing?
This is not a clinical assessment. It is a starting point for reflection. If your answers concern you, our support team and the resources below are here to help — without judgment.
If you or someone you know is affected by problem gambling, the following organisations offer free, confidential support. Contact details are provided as plain reference — please reach out directly through their own channels.
Malaysia's national helpline providing confidential support for personal, family, and social difficulties — including gambling-related concerns. Available to callers from across Malaysia including Kuala Lumpur, Penang, and Johor Bahru.
15999An internationally recognised organisation providing information, advice, and support for anyone affected by problem gambling. GamCare offers a national gambling helpline and access to online counselling resources.
Text Reference: GamCareA fellowship of men and women who share their experience and support with one another in an effort to solve their common problem and help others recover from a gambling problem. Meeting-based and confidential.
Text Reference: GA MalaysiaOur own in-house responsible gambling team is available 24 hours a day, 7 days a week via live chat on the Platform. We can activate any responsible gambling tool immediately on request, no questions asked.
Live Chat — 24/7For underage gambling concerns: If you believe a person under 21 years of age is accessing the Novibet Platform, please contact our support team immediately at [email protected]. We take all such reports seriously and will investigate and act immediately.
Novibet maintains a zero-tolerance policy towards underage gambling. We take multiple steps to ensure that only eligible adults can register and play on the Platform.
All accounts undergo KYC verification including proof of age via MyKad, Driver's Licence, or Passport before withdrawals are permitted. Accounts with unverified age will be flagged for review.
If you share a device with younger family members, we strongly recommend enabling parental control software on that device. This adds an additional layer of protection independent of our own age controls.
Keep your Novibet login credentials private. Never share your username and password with family members, including younger relatives. Your account is registered in your name and your responsibility.
Any account found to belong to a person under 21 will be suspended immediately, all winnings forfeited, and deposits returned. There are no exceptions to this policy under any circumstances.
Novibet is here to provide great entertainment for eligible Malaysian adults. If you ever feel that gambling is becoming anything more than that, please use our tools or reach out. There is no shame in taking control.
For players aged 21 and above only. Play responsibly. novibet.casa | Support: Talian Kasih 15999