Novibet FAQ — Complete Player Guide

Novibet requires identity verification before processing any withdrawal. Accepted documents include your Malaysian MyKad, Driver's Licence, or Passport for proof of identity, plus a recent utility bill, bank statement, or official government correspondence (dated within three months) for proof of address. Documents should be clear, unaltered scans or photographs. KYC review is typically completed within 24 hours of submission.

No. Novibet enforces a strict one account per player policy. Registering multiple accounts — whether under the same identity or different details — is prohibited and will result in immediate closure of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset feature or contact our support team instead of registering a new account.

The minimum age to register and play on Novibet is 21 years old. This applies to all products including sports betting, live casino, slots, and poker. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately closed and all deposits returned. Novibet takes underage gambling very seriously and maintains a zero-tolerance policy.

To reset your Novibet password, click the "Forgot Password" link on the login page. Enter the email address registered to your account and we will send you a secure password reset link. The link expires within 30 minutes for security reasons. If you do not receive the email within a few minutes, check your spam folder. For further assistance, contact our 24/7 support team via live chat.

You can close your Novibet account at any time by contacting our customer support team via live chat. Before closure, ensure you have withdrawn all remaining real-money funds. Please note that Bonus Credits cannot be withdrawn and will be removed upon account closure. If you are closing your account due to gambling concerns, we recommend requesting self-exclusion through our Responsible Gambling tools instead — see our Responsible Gambling page for details.

Minimum deposit amounts on Novibet vary depending on the payment method used. As a general guide, e-wallet methods such as Touch 'n Go eWallet and Boost have lower minimums compared to bank transfer options. Specific minimum deposit amounts for each payment method are clearly displayed within the cashier section of your account. There are no Novibet platform fees charged on standard deposits.

Withdrawals to Touch 'n Go eWallet at Novibet are typically processed within one hour during normal operating hours, once your KYC verification is complete. First-time withdrawals or larger amounts may take up to 24 hours due to additional security checks. Novibet does not charge withdrawal fees for Touch 'n Go eWallet transactions. Processing times are subject to the payment provider's own system availability.

Bank transfer withdrawals via Maybank, CIMB, Public Bank, or Hong Leong typically take between 1 to 3 business days to reach your account after Novibet approves the request. Approval is usually completed within a few hours on business days. If you have not received funds within 3 business days, contact our support team with your transaction reference number for a status update.

Novibet does not charge platform fees on standard deposits or withdrawals in MYR. However, your bank or e-wallet provider may apply their own transaction charges depending on your account type and the nature of the transaction. Cryptocurrency withdrawals may be subject to network gas fees, which are set by the blockchain and not by Novibet. Check with your payment provider for their applicable fee schedule.

Novibet's live casino section features a strong selection of games streamed in HD, including Baccarat, Dragon Tiger, Roulette, Blackjack, Sic Bo, and game show-style titles. Live dealer tables are hosted by professional dealers and run 24/7. Multiple table limits are available to suit different player budgets. The live casino is accessible on both desktop and mobile devices without any software download.

Yes. Novibet covers Liga Super Malaysia, the English Premier League (EPL), UEFA Champions League, and over 30 additional sports markets daily. You can place pre-match and in-play bets on football matches, including live football betting with real-time odds updates. UFC and other combat sports are also available. Malaysian football fans will find extensive coverage of local and international fixtures throughout the season.

Yes. The Novibet platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, place sports bets, make deposits and withdrawals, and manage your account directly through your mobile browser at novibet.casa — no app download is required. The mobile experience is designed to be fast, smooth, and responsive across different screen sizes.

Return to Player (RTP) percentages vary by individual slot title and game provider. Most slot games on Novibet have RTPs ranging from 94% to 97%, which is standard across the industry. The specific RTP for each game is disclosed in that game's information or paytable section. RTP is a theoretical long-term figure and does not guarantee specific results in individual gaming sessions.

A wagering requirement (also called a rollover) specifies how many times you must bet a bonus amount before the winnings become withdrawable. For example, a 20x wagering requirement on a RM100 bonus means you need to place a total of RM2,000 in qualifying bets before withdrawing. Wagering requirements, qualifying game contributions, and expiry deadlines are clearly set out in each promotion's specific terms. Sports betting and casino games may contribute differently toward completing the requirement.

Yes. All bonuses on Novibet have an expiry period by which the wagering requirements must be completed. The specific expiry deadline is stated in each promotion's terms and conditions. Bonus credits and any associated winnings that remain uncleared at the time of expiry will be automatically removed from your account. It is important to read each promotion's terms carefully to ensure you can meet the requirements within the allotted time.

No. Bonus credits are non-withdrawable until the associated wagering requirements have been fully met. If you request a withdrawal while a bonus is active but incomplete, the bonus and any bonus-derived winnings may be forfeited according to Novibet's terms. Your original real-money deposit balance (excluding bonus funds) generally remains withdrawable at any time, subject to identity verification. Always check the individual promotion terms before claiming any offer.

Novibet uses 256-bit SSL/TLS encryption to protect all data transmitted between your device and our servers. Personal data is stored on secured, encrypted servers with restricted access. We do not sell your data to third parties. Payment and identity information is handled in accordance with our Privacy Policy, which outlines your data rights and our obligations. You can read the full Privacy Policy at novibet.casa/privacy-policy.

Novibet provides a range of responsible gambling tools accessible through your account settings, including deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion. Deposit limits and restrictions take effect immediately. Requests to increase limits are subject to a mandatory 7-day cooling-off period. For self-exclusion or urgent account restrictions, you can also contact our 24/7 support team directly via live chat for immediate assistance.

If gambling is negatively affecting your life, Novibet strongly encourages you to use our self-exclusion tool and reach out for support. In Malaysia, Talian Kasih (15999) provides free, confidential counselling and assistance. Internationally recognised organisation GamCare also offers helpline and online support resources. Novibet's own support team is available around the clock to activate any responsible gambling restriction immediately and without question.

Novibet customer support is available 24 hours a day, 7 days a week via live chat on the Platform. You can also reach our team by email at [email protected]. Our team handles account queries, payment issues, technical problems, bonus questions, and responsible gambling requests. For fastest response, live chat is recommended. Email responses for non-urgent enquiries are typically provided within two business days.